At Electrolux Professional we strive for excellence in everything we do, however if you are for any reason unhappy with the service you have received then we would welcome the opportunity to learn from this.
A summary of our complaints procedure and and contact information is provided below should you wish to share your concerns.
Electrolux Professional Complaints Department,
Luton, LU4 9QQ
Electrolux aims to deal with your complaint quickly and fairly, we aim to meet the following timescale to resolve all issues:
- You will receive acknowledgement of your complaint within 5 working days.
- Outcome of initial investigation to be completed and communicated in writing within 10 working days.
- Investigating officer can request extension of 5 working days in complex cases, any such request will be communicated prior to the end of the initial 10 day period.
- Outcome of all investigations will be communicated within 8 weeks of the date of the initial complaint.